1. What types of cases does your firm handle?
Family-based immigration
Employment-based immigration
Humanitarian relief
Removal defense
Citizenship and naturalization
All of the above / Full-service immigration practice
Other
Select all that apply.
2. Who handles incoming calls and new-client inquiries?
Receptionist or intake team
Paralegals or administrative staff
Attorneys
An outside answering service
Whoever is available
Select all that apply.
3. How does your team keep cases moving?
Case-management software
Written procedures and checklists
Email and calendar reminders
Spreadsheets
Staff knowledge and individual follow-up
Select all that apply.
4. Where could your firm use support?
Handling incoming calls, inquiries, and intake
Opening new cases, sending client questionnaires, and collecting initial information and documents
Assigning work, tracking deadlines, and managing handoffs
Organizing documents and keeping information accurate
Training staff and defining responsibilities
Choosing or using software and AI tools
Protecting client information and managing staff access
Managing daily operations while growing the firm
I’d like help figuring out where to start
Select all that apply.
5. What software does your firm currently use?
Optional. List whatever comes to mind.
6. If you could fix one thing in your practice, what would it be?
Optional. A sentence is enough.
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